Product related inquiries email@example.com
Brand related inquiries firstname.lastname@example.org
customer care/order related inquiries
To receive digital flats of our product on a white background, please contact:email@example.com
SHIPPING AND RETURNS
We try our best ship all packages within 48 hours of receipt of the order from our Los Angeles warehouse location (excluding weekends and holidays). Your order will be shipped pending item availability and order volume. We ship via UPS and all rates are calculated at checkout, so please enter your shipping address to determine shipping cost. All orders placed with 2nd-day shipping will be prioritized and sent out same day if the order is received before 12pm PST. Please make sure that your order is shipping to a secure location, as once package has been delivered to the correct location we cannot be responsible for lost or stolen packages. For any special / urgent requests, or to enquire about additional same-day messenger services please contact firstname.lastname@example.org.
We cannot ship to domestic PO boxes at this time.
DOEN has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at email@example.com.WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from DOEN. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
DOMESTIC RETURN POLICY
Dôen offers free returns for items in new condition with tags attached within 30 days of your receipt of shipment with the exception of Last Chance items, which are final sale/no returns. We do not offer exchanges. If you would like to exchange an item, please return the original item for a full refund (less original shipping cost) and place a new order. To complete a return, please follow the steps below:
- Please fill out “return reason” on the packing slip included with original shipment. Please make sure to include a copy of your original packing slip in the return shipment so that we may identify your order.
- When your item is shipped to you, it will include a pre-printed UPS return shipping label. Please attach this label to the original shipping packaging and seal the package.
- Please drop package at nearest UPS location. Go to www.ups.com/dropoff for locations.
- Within 2-3 days of our receipt of your return, you will receive an email that your return was processed. Your refund will be credited to the same card used to make the original purchase. Refunds are for product only and do not include initial shipping cost. Please allow 7-10 business days for the bank to post the refund to your account.
- If you would like to process a return, but don’t have the original pre-printed return label please include your order number in the shipment and send to: DÔEN ATTN: RETURNS, 5335 Craner Ave, North Hollywood, CA 91601. For help or questions on a return please contact firstname.lastname@example.org anytime.
INTERNATIONAL RETURN POLICY
TERMS AND CONDITIONS:
Your request to return any items must be received within 7 business days of receipt of your order and must be pre-authorized by International Checkout. You will receive detailed return instructions and a Return Authorization Number when your return is approved. All returns on orders placed through International Checkout will be processed by International Checkout. If you need additional assistance please contact email@example.com.
International Checkout is not responsible for any delays by the shipping carrier, customs, or any other cause that may affect your order's eligibility for return. Due to the time sensitive nature of returns and exchanges, we recommend that you contact International Checkout immediately with your request for a Return Authorization.
Merchandise must be in new condition with tags attached and must be accompanied by the original International Checkout receipt or invoice.
We recommend that all items be sent insured via registered mail, or any other delivery service that can track a package and requires a signature upon delivery. International Checkout is not responsible for items lost or damaged in transit to the store or to International Checkout. The Return Authorization Number must be included on the label. Due to the time sensitive nature of these store's return policies, expedited/express shipping may be required.
RESTOCK/RETURN COSTS - International:
If you request a refund, you will be responsible for international return shipping. You will receive a refund for the merchandise purchase price minus domestic shipping costs incurred (if any), any fees that are charged by the store, and a $10.00 USD Restock/Return fee. Your refund will not be issued until the Return is received, process, and accepted.
To make arrangements to return items received as a gift, please contact Dôen customer care at firstname.lastname@example.org.
EXCHANGE POLICY We do not currently offer exchanges. If you would like to exchange an item, please return the original item for a full refund and place a new order.
EXTENDED HOLIDAY SHIPPING/RETURN POLICYFor orders placed during our holiday season we are happy to extend our regular 30 day return period. For gift orders placed on or after Nov 1 we will honor all returns postmarked to us by January 15th. To ensure that you receive your order on time during a busy shipping season, all orders shipping UPS ground should be received by Dec 12, 2017 for guaranteed delivery by Dec 21st 2017. To receive orders with expedited shipping methods (UPS 2nd day air, UPS next day) please place your order by Dec 17th, 2017 to allow for processing time and guaranteed delivery by Dec 21st 2017.
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Dôen will never rent or sell your e-mail address. We do not store or share credit card information with third parties except for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third party website linked to our Site, you do so at your own risk. We are not held responsible for how these outside parties collect, use, protect or disclose the information you provide them.
When you place an order, submit your account information our Site collects your personal information such as your name, e-mail address, and mailing address Dôen will use your information collected online to process and fulfill your order. Additionally, your e-mail address may be collected at various points within the Site (including when you place an order with us) so that we can send you any necessary e-mail messages related to your order, such as order and shipping confirmations. In addition, we maintain a record of your purchase history, product interests, and whatever other membership details that might enable us to improve your shopping experience. We understand and recognize that we must maintain and use customer information responsibly. Please note: You are not required to submit any information to our Site. However, without providing the requested information, you may be unable to access certain features of our Site, including placing an order or logging into any other Dôen membership-related services.
Web data is collected to monitor user trends on our Site. Analytical data such as hits to our server, traffic patterns and page views shows us where our audience is coming from and how they interact with us online. This type of collected information does not personally identify specific Site users. This data may be aggregated with similar data collected from other users to help us improve our overall Site experience.
We employ top physical, electronic, and administrative safety measures to assist us in protecting your personal information. For additional security, we do not store credit card payment information. These safeguards help us to prevent fraud and unauthorized access as well as maintain data accuracy. In addition, we use professionally reasonable efforts to block access to your personal information from Dôen employees and to ensure your personal information is always kept safe.