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CUSTOMER CARE REPRESENTATIVE

Dôen is seeking a highly motivated, organized Customer Care Representative to join our team on a full-time basis in our North Hollywood HQ. The ideal candidate will have prior experience in Customer Care and E-Commerce and possess strong verbal and written communication skills.

Responsibilities

- provide highest level of boutique customer care to loyal and growing customer base

- provide styling advice based on excellent firsthand product knowledge

- provide fit guidance in the form of detailed measurement specs and excellent firsthand product knowledge

- provide shipping updates and troubleshoot shipping issues with courier and warehouse

- answer incoming customer calls, troubleshooting with customer until they are satisfied with the outcome

- answer incoming customer emails, troubleshooting with customer until they are satisfied with the outcome

- work with Warehouse and Production to understand product shipment cycles and advise customers on product availability

- create handwritten notes for special orders and gift orders

- order allocation

Skills and Proficiencies

- Customer Care, Sales, or Operations background

- Experience working within E-commerce platforms

- Knowledge of customer care software and chat programs a plus - Strong verbal skills, written and spoken

- Reporting skills, ability to manipulate data in Excel

- Strong problem solving skills, both interpersonal and within an organization

- Technical troubleshooting skills a plus

- Experience with Shopify, Stitch, and Shipstation a plus but not required

Salary Range $18 to $20 per hour 

Pour célébrer notre pop-up au Bon Marché à Paris, nous offrons des frais de livraison de 15$ vers la France (droits de douanes non inclus)
Pour tout nos clients français, vous pouvez désormais contacter bonjour@shopdoen.com pour le service client en français.