CUSTOMER CARE REPRESENTATIVE
Dôen is a female owned and operated company that makes elevated, yet wearable everyday clothes inspired by the California vintage designs of past decades. Our mission is to support women in the workplace, and we do this by choosing domestic and overseas manufacturers who share our values and commitment of gender and social equality as well as giving back by partnering with foundations that directly benefit their employees and surrounding community. We believe change starts with us.
We are seeking an exceptional Customer Care Representative to join us at our corporate office in North Hollywood. This position reports to the Customer Care Manager and will be responsible for delivering exceptional service. The ideal candidate will have prior experience in customer care and e-commerce and possess strong verbal and written communication skills. You’ll be joining a company that’s inclusive and celebrates multiple approaches and views as we believe diversity drives creativity and growth. We work hard to foster a culture of honesty, integrity and collaboration where growth is not only encouraged but expected.
- Provide highest level of boutique customer care to loyal and growing customer base
- Provide styling advice based on excellent firsthand product knowledge
- Provide fit guidance in the form of detailed measurement specs and excellent firsthand product knowledge
- Provide shipping updates and troubleshoot shipping issues with courier and warehouse
- Answer incoming customer calls and emails, troubleshooting with customer until they are satisfied with the outcome
- Work with warehouse and production to understand product shipment cycles and advise customers on product availability
- Create handwritten notes for special orders and gift orders
- Order allocation
- Customer care, sales, or operations background
- Experience working within e-commerce platforms
- Knowledge of customer care software and chat programs a plus - strong verbal skills, written and spoken
- Reporting skills, ability to manipulate data in excel
- Strong problem solving skills, both interpersonal and within an organization
- Technical troubleshooting skills a plus
- Experience with Shopify, Stitch, and Shipstation a plus but not required
PRE-EMPLOYMENT BACKGROUND CHECK REQUIRED.
Dôen is proud to be an equal opportunity employer. We celebrate it and support it and are committed to creating an inclusive environment for all employees.
PLEASE SEND RESUME TO CAREERS@SHOPDOEN.COM WITH THE SUBJECT LINE “CUSTOMER CARE REPRESENTATIVE”