FAQ - International Returns

We accept returns shipped back to us within 30 days from your order date. All items must be in new and unworn condition with tags attached. We do not accept final sale items. Customer pays for and arranges all international return shipping. We cannot be held responsible for return shipments that are lost in transit. Doen is unable to refund international fees. Australian GST and UK VAT will be refunded when the return is processed. You can pursue a refund of duties with your local tax agencies. To complete a return, please make sure this packing slip is included in your return shipment so we may identify your order.

FedEx orders will include a Letter of Authorization, if you are seeking to pursue a refund for your international fees, send this letter along with your refund confirmation to your local customs agency.

Ship your return package to:
Doen Returns
20807 Belshaw Ave
Carson, CA 90746

Return processing may take up to 7 business days and may experience delays during high volume periods. Please allow additional processing time for your bank to post the refund to your account.
For help or questions about a return please contact customercare@shopdoen.com anytime.