FAQ - Domestic Shipping
We try our best to ship all packages within 1-2 business days of receipt of the order from our Los Angeles warehouse location (excluding weekends and holidays). Please allow up to 7 business days of additional processing time for orders placed during and after sales, as well as during seasonal launch periods. If you need to receive your order quickly, please select an expedited shipping option when checking out. All orders placed with expedited shipping will be prioritized and sent out the same day if the order is received before 12pm PST Monday-Friday.
All orders $1,000 and over require a signature upon delivery.
We offer Domestic shipping options through USPS and FedEx. USPS offers ground options, these are not expedited or priority. FedEx will give you both expedited and ground options.
Shipping rates are calculated based on delivery method, location and carrier at checkout. Please add the items you'd like to your cart and then enter your shipping address at checkout to determine shipping cost. You do not have to provide any payment info in order to see the shipping cost.
Please note the Dôen fulfillment center will be closed on Memorial Day, Juneteenth, July 4th, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve.
All orders using a 2 Day or Overnight shipping option, if placed before 12 noon Pacific Standard Time on a business day, will be prioritized and shipped out that day. Expedited orders placed after noon will ship out the following business day.
Please reach out to us at email@example.com if you require Saturday delivery for a package. FedEx offers Saturday delivery with an extra $16 charge, if you need an item delivered on Saturday we will need to invoice you and receive your payment for that fee in advance of shipping your package.
If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property/lobby/mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered.
We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 days, please notify the carrier directly in order to file a claim and launch an investigation. If your package was shipped domestically within the United States via FedEx, you may also initiate a claim by visiting FedEx.com, clicking on the ‘Support’ tab, and then selecting ‘File a Claim’ and filling out the required information.
Once your claim is filed, you will receive a claim number from the carrier. Please contact Customer Care at firstname.lastname@example.org with your claim number, and we will take the next steps to assist you in the resolution of this issue.