FAQ - Domestic Returns

Domestic Returns can be processed through returns.shopdoen.com
Orders that were placed online as well as in store purchases can be processed on the return portal. If you are returning a store purchase, please select the "start with an email address" option.
All items must be in new and unworn condition with tags attached. We do not accept final sale items.

To initiate a return and to confirm if your items are eligible for a refund, please visit returns.shopdoen.com and follow the below steps:
1. On the returns page, enter your 6 digit order number and zip code and select “start a return.” If you are returning a store purchase, select "start with an email address"
2. Select the items you’d like to return.
3. You will be directed to a confirmation page where you will have the option to "Return by Mail" to download and print your shipping label or you can select the "Scan & Go" option to drop off at USPS with a QR code. Present the QR code at the counter and they will take it from there, no packing slip required.
4. You will also get a refund confirmation email with the "Return By Mail" or the "Scan & Go" options.
5. Send the items being returned back within 30 days of your order date.

You will receive an email including an optional instant credit. Choosing to opt out of this credit can be done by not using it and your order will be refunded to the original form of payment. Return processing may take up to 7 business days and may experience delays during high volume periods. Please allow additional processing time for your bank to post the refund to your account.

We also accept returns of your online purchase at our stores. To return in-store, please take the item(s) you wish to return to our Brentwood Country Mart or Montecito Country Mart locations, along with your order number. Please do not ship your return to our stores.
Brentwood Country Mart, 225 26th St. Santa Monica CA 90402. Open Monday through Saturday, 10am to 6pm and Sunday, 11am to 5pm
Montecito Country Mart, 1014 Coast Village Road Suite C, Santa Barbara, CA 93108. Open Monday through Saturday, 10am to 6pm and Sunday, 11am to 5pm

DÔEN offers returns on unworn items with tags attached within 30 days of purchase. Refunds will be issued to the original form of payment or store credit with the exception of cash payments. Cash Refunds over $1000 will be issued via a store gift card. All sale items are final sale and not eligible for exchange or refund.

Final Sale items will be indicated by text on the product page, the cart page, your order confirmation, and the packing slip you receive with your order. Thank you for understanding that we are unable to accept returns or offer exchanges on final sale items.

We're so sorry for any inconvenience incurred from an unaccepted return. We are only able to accept returns in new, unworn condition with tags still attached. All returns must be received back in salable condition, free of wear, alteration, and damage.

When trying on clothing, please be mindful to avoid any contact with makeup, pet hair, etc. so that each piece is returned in the condition in which you received it.

Shoe soles can easily be scuffed when trying on, so we request that you take care to try on shoes on carpeted surfaces to avoid any damage.

If you receive an item in imperfect condition, please contact us at customercare@shopdoen.com to alert us so we can make it right.
Please note that no returns will be accepted for Final Sale items.

We're happy to make return arrangements for items received as gifts (excluding Final Sale items). Once we receive the return we will issue you an e-gift card to your email. The gift card will not expire. We do not offer refunds for items received as gifts.

Please reach out to us at customercare@shopdoen.com to let us know you're returning a gift, and include the packing slip (if you have it) in your return package as well as your email address so we know who to send the gift card to. If you do not have the packing slip with the order number, please include the name of the person who purchased the gift for you so we can locate the order and process the return.