FAQ - Gift Cards

HOW OUR GIFT CARDS WORK
We offer both physical gift cards and digital gift cards. Our gift cards never expire.

Physical gift cards are sent to the shipping address used at checkout. If you'd like the physical gift card sent directly to the recipient, please enter their address as the shipping address.

Digital gift cards are sent upon purchase directly to the email address you used at checkout. From there you can simply forward the gift card email to the intended recipient, or if you’d like a physical copy, you can open it from the email, print it out, and give the paper to the recipient.

REFUNDS ON GIFT CARD ORDERS
We're happy to accept returns on orders where you paid fully or partially with a gift card. Please note that our payment processor automatically refunds payment first to the original form of payment, so if you paid with a gift card first, the funds will go back to your gift card first, then to your credit card once the gift card is filled back up with the original amount of funds. The gift card you used for your order can be re-used on a future order. Please reach out to us at customercare@shopdoen.com if you need the original gift card re-sent to you.

If you've ordered multiple items and you’d like funds returned to a credit card first when refunding, please email us beforehand at customercare@shopdoen.com to let us know, and note that you'd like your refund processed that way on the packing slip as well when you send us your return.

Please note that if you return the entire order that funds will still go back onto the gift card as we are unable to offer cash refunds for gift card purchases.